The mother of a soldier killed in Afghanistan today publicly forgave Gordon Brown for writing an error-strewn condolence letter. Jacqui Janes accepted the Prime Minister's apology after he invoked the death of his baby daughter Jennifer in 2002 and insisted he understood her anger at the loss of her son, Jamie.  The Prime Minister was forced to defend his condolence letter again today after it emerged he and Mrs Janes argued for 13 minutes on the phone about whether his 'poor handwriting' was to blame. 

An emotional Mr Brown told a Downing Street press conference about the 'deep and immediate' loss felt by a parent when their child dies as he tried to diffuse a growing political row over the affair. He cut an almost forlorn figure as he tried to reassure Mrs Janes that he - as a parent who had also lost a child - understood her pain.

'I'm a parent who understands the feelings when something goes terribly, terribly wrong, and I understand also how long it takes for people to handle and deal with the grief we have all experienced,' he said.

Mrs Janes later said: 'I know he's genuinely sorry. I listened to Mr Brown in his press conference and I want to draw a line under the letter now.

'He did cause offence and now I know he's genuinely sorry for it. I wish he had said what he said there in our conversation and things would have been different.'

She stressed she had not received any payment for telling her story to The Sun and urged people to focus now on the important issue of making sure British troops have the right equipment.

Read the full transcript of the phone call conversation:

MRS JANES: I'm sorry, you know, I have the deepest respect for the fact that you are Prime Minister but I am the mother of a soldier who, really, you know, his death could have been prevented in several ways, lack of helicopters being the main one.

GORDON BROWN: I don't think so but, er, obviously you are entitled to your views. We have tried to do everything we can to protect people against these explosive devices.

MRS JANES: Er, Mr Brown, Mr Brown can I just step in here. My sons are fifth generation infantry I'm not silly. I have had lots of info from different people who I know from within the Army. I know about Chinooks that, er, were meant to be brought up to the Mark III standards but went wrong so they're no good.

I know about the Merlins that have been brought back from Iraq and are still sitting in this country.

I know of another soldier that sustained the same injuries from an IED that my son sustained and he's alive. All right, limbless, but alive. My son wasn't given that opportunity...

BROWN: Er, I, I

MRS JANES: The letter that you wrote to me Mr Brown...

BROWN: Yes

MRS JANES: I don't want to sound disrespectful here, but was an insult to my child. There was 25 spelling mistakes, 25!

BROWN: There wasn't.

MRS JANES: Mr Brown I've got the letter in front of me...

BROWN: I've got the letter in front of me and if you feel that my writing was not right then I'm sorry about that.

MRS JANES: I'm not saying, I'm not saying, no, no, no... I have made no comment about how your writing looked. But other people have seen this letter as well. And as for my serving soldier in Catterick...

BROWN: Yes.

MRS JANES: You know he has to now live with the fact that there was nothing he could have done. He was a more senior soldier than Jamie. Jamie was very proud to be a soldier, very proud.

BROWN: You know you know that I wrote to you, er, a handwritten letter because I was...

MRS JANES: Listen to me...

BROWN: ... because I was concerned about the death of your son...

MRS JANES: Listen to me, please. I am looking at the letter now...

BROWN: You know I did write the letter because I was concerned about the death of your son and I don't think what I said in it was disrespectful at all.

MRS JANES: I never said it was disrespectful. The spelling mistakes are disrespectful.

BROWN: Er...

MRS JANES: The fact that you named me Mrs James was disrespectful.

BROWN: I think I think I was trying to say Janes, as your right name. Maybe, maybe my writing looks bad but I was trying to say your right name. And I spelt Jamie right as well I understand.

MRS JANES: Erm, I beg to differ. I've got the letter in front of me so I do beg to differ.

BROWN: I, I, well...

MRS JANES: I can not believe I have been brought down to the level of having an argument with the Prime Minister of my own country

BROWN: Well I wanted to assure you that everything that I have tried to do is both protect our forces and when, when your son died I wanted to send my respect to you and write a letter that appreciated the service that he had given to the country. And I think if you are able to look at the letter again, and I know it is something that's very difficult to do when you're receiving letters about something that is so personal, you you'll see that I said Jamie was a brave, selfless, professional soldier who was held in the highest esteem and regard by all who worked with him and I tried to say that words may offer little comfort at this time but I hope that over time you would find some consolation in his courage and in his bravery and in the great contributions he made to the security of his country and I then said if I can help in any way please, please tell me and I would have been very happy to have received a letter from you and replied again or if you'd asked to meet me I would have met you. So...

MRS JANES: I think, I think at this stage...

BROWN: Please understand my good intentions and I'm sorry you feel so strongly about, er, about, er, the way I wrote the letter but I hope that on reflection you'll understand that I have the greatest of sympathy for you and I...

MRS JANES: ... I'm not, I'm not doubting that, I am not doubting the whole of the country has the greatest of sympathy for me. What I do know for a fact is that our soldiers out there - they should be out there by the way, I do truly believe in my heart of hearts that the troops should be out there. We do need more troops out there for a start, we do need the helicopters out there. That's a fact. I know for fact of certain different pilots working out of Kandahar that on some occasions there is only one Casevac (casualty evacuation) helicopter available.

BROWN: Well, I, I, I'm sorry that that that's the information that, er, you've been...

MRS JANES: But I know it's fact and not fiction.

BROWN: Well, OK, OK, I don't want to argue with you because I want to actually pass on my condolences and I want to assure you that although you've taken some offence against a letter I've written I've tried to reflect my personal sadness at the loss of your son, er, and I don't want to have any, erm, argument with you about it.

If you feel strongly that I've done you wrong then that's for you to decide but I want to assure you that there was never any intention on my part to do anything other than pass on my condolences to you and to your your, your family, understanding that you are a a military family and that you have given great service as a family to our country, er, and I hope that, er, that on reflection you, you will understand that I was trying to do the best by, by our country and trying to reflect the sadness that Sarah and I have at the loss of your son.

I, I'm sorry that I have been unable to persuade you of that but that is how I feel, that is that is how I feel.

MRS JANES: Right, can I now just say how I feel?

BROWN: Yes please.

MRS JANES: Many many years ago, in 18-something, somebody said the biggest enemy of our Army was our Treasury... they were so right.

BROWN: I, I...

MRS JANES: Even to this day..

BROWN: I, I...

MRS JANES: Mr Brown, to this day, I know as fact helping my sons buy equipment themselves before they go to war, I know of every mother, the letters I have received off mothers whose sons have been killed, in Iraq, in Afghanistan, you know, friends of mine that were killed in Northern Ireland.

I know that our Government are letting our troops down, big time.

BROWN: But I'm sorry I would not send anybody abroad unless I felt that they were properly equipped and, er, what I've told the Army chiefs that we cannot send people abroad unless we can properly equip them.

MRS JANES: But they're not properly equipped and we both know this.

BROWN: That...

MRS JANES: Why are... then please tell me why are all the Merlins still in this country that have since come back from Iraq?

BROWN: The reason the Merlins, er, came back from Iraq and are in the country and about to go out to Afghanistan is that they have to be completely remodelled with new blades because you cannot fly the Merlins that were flying in Iraq in Afghanistan, which is a different terrain, er, and, er, the height is different and the, the temperature is different.

MRS JANES: So what, what...

BROWN: The helicopter pilots have got to go to America to be trained in the high altitude and in night light. I've been to see the helicopters myself and I've seen how they've had to be regraded, er, so they can actually fly in Afghanistan and you cannot take the helicopters straight from Iraq to Afghanistan because they need these new blades and that's, that's I'm afraid the reason why, although three I think, are going in the next three weeks, it's taken time to get the Iraq Merlins ready for Afghanistan.

I'm sorry that is the case but that is the reality. We had to re-equip the helicopters to...

MRS JANES: I know what has to be done. I have been made aware of what needed to be done. But nobody has replaced the Chinooks that were, erm, how can we put it, that went wrong.

BROWN: I, I don't I, I, I wanted to speak to you because of the controversy, erm, that you've, erm, you've erm, obviously that surrounded... that I had every intention of, er, of passing on the condolences of myself and on behalf of the country. Er, er, I'm sorry that you've taken offence about that...

MRS JANES: I didn't take offence that you were writing me a letter of condolence. It was the amount of spelling mistakes. It was just like an absolute insult to my child, who, by the way, was only 20 years old.

BROWN: I understand that he was only 20 years old but I'm sorry I don't think I did have spelling mistakes. My writing is maybe so badly (muffled) that you can't read it and I'm sorry. But I have tried to write honestly and honourably about the contributions your son made and... (muffled) can't be read. I know from colleagues Jamie was a brave, selfless professional soldier held in the highest regard.

MRS JANES: I don't need anyone to tell me how brave my son was. My son paid the ultimate, ultimate sacrifice.

BROWN: OK, Miss Janes, I'm sorry, that I can't, I can't, er, satisfy you, but I have tried my best, er, to er, show you this evening that if there's been some misunderstanding about how my...

MRS JANES: I do appreciate you taking the time to phone me but I'm afraid we are going to have to, erm, disagree.

BROWN: Well that's that's, I, I, I know how strongly you, you feel.

MRS JANES: No, Mr Brown, Mr Brown, listen to me... I know every injury that my child sustained that day. I know that my son could have survived but my son bled to death. How would you like it if one of your children, God forbid, went to a war doing something that he thought, where he was helping protect his Queen and country and because of lack, LACK of helicopters, lack of equipment your child bled to death and then you had the coroner have to tell you his every injury?

Do you understand Mr Brown? Lack of equipment.

BROWN: I do understand but I think you, you have got to also understand that I feel very strongly about this as, as you do.

MRS JANES: So where's all the money? You can save a bank. You can put seven whatever into saving a bank. Why not put it into the troops? We all know they are not going to be brought home and I am glad they are there to help.

BROWN: I'm sorry Miss Janes...

MRS JANES: No, Mr Brown.

BROWN: I'm sorry, Miss Janes, we have tried to give the troops the equipment they need and I have tried my best...

MRS JANES: And failed...

BROWN: Well if it's not good enough for, for them they'll have to make their own decisions but I have tried my best...

MRS JANES: Even Army hierarchy are retiring and telling you what is going wrong and still you send 500 more troops not the 2,000 needed.

BROWN: I'm sorry, I'm sorry...

MRS JANES: You're making it sound like my son and every other child that has been killed in a savage manner...

BROWN: Nobody was asking for 2,000 more troops

MRS JANES: Really?

BROWN: Yes, nobody was asking for 2,000 troops, there are 9,000, 9,100 there at the moment, increasing to 9,500 the, the chiefs of staff are not asking for it to go up to 11,000 or 11,500. I just tell you that honestly. Whatever information you've been given, that is not correct. But I don't want to interact in a political debate about this...

MRS JANES: No that's fine. Nor do I.

BROWN: What I want to do is to pass on my condolences and to say, however strongly you feel about my mistakes in this matter, I still feel very, very personally sad about the death of your son and I want you to know that and I'm sorry if you've taken offence at my letter.

I've tried my best, er, to faithfully reflect my feelings about the loss of your son and the contribution he made, er, and, er, thank you very much for talking to me this evening.

MRS JANES: Thank you very much

BROWN: Er, and I'm sorry that we can't agree but I hope you'll agree that I've tried my best to pass on my condolences, on to you and your family.

MRS JANES: Thank you very much.

BROWN: Thank you.

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